CHANGE MAKERS
PUBLIC SAFETY
PROVIDING DIRECTION
OUR SERVICES
HELPING 9-1-1 MAKE A CHANGE
At Public Safety Change Makers, we are passionately dedicated to empowering 9-1-1 Emergency Communication Centers across the United States. Recognizing the pivotal role these centers play in the safety and well-being of our communities, our mission is to drive transformative change, challenging the status quo to bring about genuine, impactful improvements. Through collaboration, innovation, and unwavering commitment, we strive to enhance the efficiency, resilience, and adaptability of our nation’s emergency response systems, ensuring that every call is met with the utmost skill, urgency, and compassion.
MODULE-BASED
TRAINING
Step-by-step learning, built for the 9‑1‑1 professional.
Our customizable training modules deliver targeted instruction on today’s most critical public safety topics—ranging from communication tactics and crisis response to leadership development.
Flexible. Scalable. Designed for real-world impact.
CLASSES FOR
YOUR TEAM
Empower your team with expert-led sessions designed to boost confidence, competence, and cohesion.
Whether you're training new hires or sharpening veteran skills, our live and virtual classes bring your team together with practical lessons, engaging discussions, and real-time problem solving.
9-1-1
CONSULTING
Transform challenges into opportunities with guidance from industry experts who understand the front lines.
We partner with agencies to assess operations, streamline workflows, and implement strategies that enhance performance, morale, and service delivery.
Strategic insight. Measurable results. Real-world experience.
WHAT WE DO
At Public Safety Change Makers, we are at the forefront of delivering innovative solutions to the most pressing challenges faced by 9-1-1 centers. Recognizing the intricate dynamics and evolving demands of emergency communication, we work diligently to identify bottlenecks and inefficiencies. Our primary goal is to reinvent and optimize processes, ensuring that centers are better equipped to respond swiftly and effectively when every second counts.
A significant part of our commitment to elevating the standards in the 9-1-1 sector lies in our approach to training. We assist agencies in devising robust training programs that stand out for their objective skills-based assessments. By incorporating this approach, we ensure that trainees are not only well-acquainted with standard procedures but also demonstrate the necessary competencies at every stage of their training journey.
Beyond just training modules, our influence in the 9-1-1 landscape extends to classroom instruction and mentoring. Our seasoned experts engage with agencies and industry leaders, imparting invaluable knowledge and fostering a culture of continuous learning and improvement. At Public Safety Change Makers, we believe in the power of collaboration and knowledge-sharing to propel the 9-1-1 industry to new heights of excellence.
WHO WE ARE
CO-FOUNDER - VISIONARY LEADER
BRETT LOEB
Brett Loeb, the esteemed 9-1-1 Director for the Pitkin County Regional Emergency Dispatch Center, stands out as a beacon of innovative leadership in a challenging industry. With the courage to lead with both compassion and heart, Brett has cultivated a center culture that is truly unparalleled. His visionary approach has not only fostered an environment where employees are deeply valued, but it has also inspired them to embrace change willingly, illustrating the profound impact of leadership that marries empathy with ambition.
CO-FOUNDER - 9-1-1 FUTURIST/DISRUPTOR
BRAD FLANAGAN
Brad Flanagan, a recognized 9-1-1 Futurist and the founder and Co-chair of NENA’s FutureThink Committee, epitomizes the spirit of forward-thinking in the realm of emergency services. With an unwavering determination to enhance the capabilities of 9-1-1, Brad never hesitates to seek out transformative changes, even if it means confronting established norms. His commitment to challenging the status quo at every juncture has established him as a vanguard for progress in the industry.
CO-FOUNDER - 9-1-1 SYSTEMS STRATEGIST
JEREMY DUNCAN
Jeremy Duncan stands out as a leading 9-1-1 Systems Strategist, having successfully implemented and overseen a myriad of pivotal projects ranging from 9-1-1 building constructions to CAD implementations and Agency Paging Platforms. Serving as the solutions architect for all Change Makers endeavors, he masterfully bridges the gap between visionary futurism and practical present-day applications. With an adept ability to translate the projections of futurists into tangible and immediate solutions, Jeremy consistently brings innovative concepts to life, ensuring that the future of 9-1-1 is not just imagined, but realized.
We believe in challenging the status quo; we can do it better